How it works
Three parts: your device encrypts, the relay carries ciphertext, your Plug holds it.
1. Your device encrypts
Files are encrypted on your device before they leave it. We never hold the keys. Signing in is the one moment your password reaches us, verified and discarded.
2. The relay carries ciphertext
The relay stores and moves ciphertext. It is what lets your phone reach your Plug from anywhere, without you setting up your home network.
3. Your Plug holds it
Your photos live on hardware you own — a Plug, a Box, or a computer you already have. You can share storage with family without sharing your library; each person's data is separate.
Note
One copy, not two. The disk in your Plug holds the one copy of each file. If that disk fails, what is on it is lost.